Accommodation – House Layout
Accommodation – On arrival
- If you intend arriving outside operating house or during the weekend you will need to make special arrangements with staff during normal working hours (9.00am to 4.00pm).
- Off street parking, including disability parking, is available adjacent to the house.
- At the earliest opportunity our staff or a volunteer will give you an introduction to the features of the House and make you aware of mutual obligations while staying here. If you have any issues please do not hesitate to seek help. Our objective is to help you and minimise your concerns. Your feedback is encouraged so we can continually improve the service we provide.
- You will be issued a key which, will give you access to the external doors and your room. During normal working hours the front door is automatic, but it is locked at other times. If the door is locked, insert the key in the lock on the left hand side of the door and turn. The door will open to allow you in, but will lock when it closes. To exit the building outside normal working hours, press the green button on the left hand side of the door panel. Again the door will open and close, then lock. Please ensure you take your key with you when you leave.
- Your must lock your rooms if you wish to secure it and you are responsible for your valuables. A $20 deposit is required to be lodged at the time the key is issued, which will be returned when the key is returned on departure. If leaving after hours please leave your key in the key return box at reception.
- Your room will be made up ready for your arrival, however you will be responsible for keeping your room tidy and it’s cleaning during your stay. A vacuum cleaner and cleaning products are available on in the laundry. We ask that on departure you leave the room as you found it, including clean linen on the beds. Linen is provided in your room and additional linen is available in the laundry.
- A notice board is located on the wall outside the Manager’s Office beside the reception; please check it on arrival and at regular intervals for any notices or messages.
- A guest and visitor log book is located on the reception desk. You must sign in and out each time you enter or leave the facility.
- There are seventeen rooms at the facility and so there may be other guests in the house when you arrive. Please keep noise to a minimum if arriving at night.
Accommodation – Staying with GRCH
- There are two single beds in the room. Additional trundle beds are available in some rooms.
- Centenary House is an accommodation facility only. No assistance is provided with care of guests. All individuals staying in the house must be fully independent. If needed a carer is welcome to stay with the patient. It is recommended that all patients are accompanied if possible.
- The accommodation is totally self-catered. Guest must provide all their own food and attend to their own cooking and cleaning. Limited tea/coffee etc is supplied. There are also some emergency supplies in the pantry in the stage 1 communal kitchen through the dining room. Your key will also open this door.
- Please feel free to use any of the communal areas ensuring that you leave them tidy for use by other guest.
- All accommodation is provided at the discretion of the House Manager. Accommodation costs are subject to change and should be confirmed with the House Manager on arrival.
- There is a phone in each room and local calls are free. Dial “0” to get an outside line and then the number. There is a local phone book in every room. You will require a mobile for long distance and mobile calls. Alternative a public phone is available at the hospital. There are instructions on how to use the phone in the room with the direct dial number for your room. This can be given to family so they can ring you directly.
- There is strictly no smoking in the house or internal courtyards.
- If the house is unmanned and you require assistance there will be a notice on the reception desk with contact details.
- In the event of an emergency at the house dial ‘000’ and request assistance as required (ambulance, fire, police). An Emergency Evacuation Plan is on the back of your room door.
- A Guest Information booklet is located in each room. Please read it on arrival as it contains information to assist you in having a safe and comfortable stay at Centenary House.
- The costs per night vary based on the distance guests live from the hospital and whether they are eligible for government support. Please note that these charges may vary and should be confirmed with Centenary House staff.
- If the patient resides more than 100 km from the hospital the cost will be $63.00 per night for one guest (patient) and an additional $45.00 for a second person (escort). Victorian Patient Travel Assistance Scheme (VPTAS) will cover $45.00 per person. Additional fees may be charged for extra guests. For more information on VPTAS support, contact 1300 737 073.
- If the patient resides less than 100 km from the hospital but still within the Gippsland region, the cost will be $33.00 per night per room for up to two guests. Additional fees may be charged for extra guests. VPTAS offers assistance with travel that can be used toward the cost of accommodation if the patient lives between 50 and 100 km from the hospital and is expected to travel more than 500 km a week for five weeks.
- If the patient resides outside the Gippsland region, the cost will be $33.00 per night per room for up to two guests. Additional fees may be charged for extra guests.
- For those guests who have ever been in the Australian Defence Force and are covered by Department of Veteran Affairs (DVA) the cost will be $70 per night. An additional $70 per night will be charged for an attendant. Additional fees may be charged for extra guests. These costs should be fully reimbursed by DVA. For more information on DVA support, contact 1300 551 918.
- Please arrange to complete and sign an application for VPTAS or DVA support if you qualify. GRCH may collect this subsidy on your behalf.